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List of Customer Service Keywords for Resume with Examples

We all have heard a lot about the term customer service or customer service representative, which is leaving a unique mark in today's era towards their organization on customer service.

If you are looking for such a job, then you should take care of many important things, towards your resume.

We will provide you detailed help through this article, which would increase the chances of short listing your resume during the interview, and will also step to provide a successful future for you.

List of Customer Service Keywords Skills

In your customer service resume keywords demonstrates your skills and talents which help out you to stand out over other applicants. Below are some customer service keywords for your Resume.

Account Management  Book Keeping Problem Solving
Communication Networking Relationship Management
Data Management  Customer Satisfaction Team Building
Operation KPO


Tele-Marketing Voice Process BPO
Customer Service Compliant Resolution Sale Oriented
Lead Generation Problem Resolution Development
Promotion Escalation Handling Query Responsive
Organization Database Handling Data Entry
Written Verbal Training
Scheduling Computer Skill  Customer Handling

Tips to write Customer Service Resume

If you really want to land your dream job, you have to prepare your customer service officer's resume in an effective way. It is very important to know the tips to make a good resume. So we have given below some tips for your customer service resume which are the following:

  • Your resume profile summary statement should be optimistically expressing the path of your application, and it should in short overview 2-3 statements only.
  • Write a specific career objective which would provide a vision for your job goal.
  • Define your Job Titles which should be specific keywords about your knowledge or worked based. For example, you may write "Customer Service".
  • Mention you’re Roles & Responsibilities and concisely specify your duties and accomplishment, and demonstrate the process work and most handling duties. This section is the key to your resume and it would help you to grab the attention of the employer.
  • Ensure you would prioritize important information higher on your resume to draw attention to certification, awards, and Accomplishments.
  • Write specific and comprehensive information about the customer service job in detail.
  • You people can demonstrate your project work in the industry by listing the organizations and associations you belong to during the educational degree.
  • Use the powerful customer service keywords in your resume, which will help your resume.


Please find below some samples of the Customer Service Executive Resume

Profile Summary –

Two years of experience in customer care service in challenging and valuable positions within the organization with prior experience, personal ability, and a commitment to professionalism.

Career Objectives –

Customer service associates, seeking an opportunity to use my customer service and management skills to improve customer satisfaction.

Specialization Qualification -

Completed B.Com [2000-2003]

Maharashtra India

Work Experience –

Customer Service Executive [2004-2005]

Maharashtra, India

Roles & Responsibilities –

  • Responsible for providing a solution to customer compliant
  • Processing the request and query via call or email desk.
  • Ensure customer satisfaction with post job follow-ups.
  • Maintaining the excel sheet to keep compliant data by recording problems and corrective actions planned and undertaken.
  • Helping customers to use online mode features about the product.
  • Review customer satisfaction work in the process and work quality and implement new thoughts.
  • Taking a follow-up of the job that has been assisted for complaint.

Customer Service skills

  • Time- Management skill
  • Communication skill
  • Organizational skill
  • Database skill
  • Computer skill


If you are looking for a customer service job then your customer service CV should be attention-grabbing. This article will help you to grab the quick attention of hiring managers’ and the keywords play a very important role. This article will definitely help you with the customer service representative skills resume.


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