Customer Support

For customer support, business inquiries, and retail sales, get in touch with us using the mentioned details. 

Welcome to our support center.

• Introduction Message: Hello, and welcome to your first step towards crafting a resume that stands out! At JobsCruze, we understand the importance of making a great first impression on your job search journey. That's why we've developed a user-friendly platform designed to help you create a professional and eye-catching resume effortlessly.

Help Topics

This section is divided into several categories, each addressing different aspects of the service:

Getting Started

• Tips for new users on how to start creating their resumes.
• Information on account creation and login issues.

Using the Resume Builder 

• Guidance on selecting templates, editing sections, and customizing designs.
• How-to articles on adding work experience, education, skills, and other resume components.
• Troubleshooting tips for common issues such as formatting problems.

For all the above standard concerns and regularly asked queries, refer to the below details:

 

Resume builder common queries

Resume builder regularly asks queries

Premium service queries

Interview preparation: common questions

Jobs board posting common queries

Jobs assistance frequently asked queries

LinkedIn optimisation queries

Personalised consultation queries

 

Account and Subscription: For any of the below-mentioned queries, drop an email at customersupport@jobscruze.com.

 

For all the below-mentioned queries, please refer Frequently asked questions

• Help with account settings, including updating personal information, changing passwords, and email preferences.
• Information on subscription plans, upgrading, downgrading, and cancellation policies.
• Billing inquiries, including how to update payment methods, invoice requests, and address billing issues, Account management, Resume editing and formatting, Technical issues, Subscription and billing 

Customer Support: Provide multiple channels through which users can reach out for more personalized support at our Help Desk chat support for the below-mentioned queries.

 

Help Desk Chat: Availability of live chat support with expected response times.

• Email Support: An email address or form specifically for support inquiries, including average response time.
• Support Ticket System: An option for users to submit detailed inquiries or issues, including a system for tracking ticket status.

 

(Monday to Friday, 10 a.m. to 6:30 p.m.)

For business inquiries, contact us by email at piyush.k@jobscruze.com or business.sales@jobscruze.com.

For customer support concerns, kindly email us at customersupport@jobscruze.com.

For resume services, contact Business Head Priyanka at 7057485401 or WhatsApp app number 7057485401. For more details, email retailsales@jobscruze.com or Priyanka.gupta@jobscruze.com. 

Office Address: India Location: Pune Branch: Office No. B301, Park View Terrace, North Main Road, opposite Lane No. 04, Koregaon Park, Pune 411001.

Branch 2 Pune: 94 b1/2 Agarwal Building Opposite Swaminarayan Mandir Rasta Peth Pune 411011.