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Shweta Jsgtsp

Bengaluru, Karnataka, India
+91 9634597552
shweta.Jsgtsp@gmail.com


Professional Summary

Results-driven and client-oriented Account Manager with over 8 years of experience in managing key client accounts, driving revenue growth, and delivering customised solutions in IT services, SaaS, and digital transformation domains. Adept at nurturing client relationships, managing cross-functional teams, and achieving over 130% of sales targets consistently. Skilled in CRM tools like Salesforce and Zoho, data-driven decision making, upselling, and stakeholder management across domestic and international markets (US, UK, APAC).


Core Competencies

  • Key Account Management
  • Client Relationship Management
  • B2B & Enterprise Sales
  • Strategic Planning & Execution
  • CRM Tools (Salesforce, Zoho, HubSpot)
  • Revenue Growth & Upselling
  • Proposal Development & Negotiation
  • Team Coordination & Leadership
  • Project Management (JIRA, Asana)
  • Market Research & Data Analytics

Professional Experience

Senior Account Manager

TechNova Digital Pvt. Ltd. – Bengaluru, Karnataka
Feb 2020 – Present

  • Managing 30+ key accounts with a total revenue impact of ₹90+ Cr per annum.
  • Increased client retention rate by 32% by introducing structured onboarding and feedback loops.
  • Played a crucial role in acquiring ₹12 Cr in upsell deals from existing clients in FY 2022–23.
  • Collaborated with delivery and product teams to align offerings with evolving client needs.
  • Mentored 4 junior account executives, resulting in improved team KPIs and client satisfaction scores.

Account Manager

Infowings Technologies – Pune, Maharashtra
Jul 2016 – Jan 2020

  • Handled B2B enterprise accounts across the US and APAC regions with a portfolio worth ₹40+ Cr.
  • Achieved 125% of quarterly revenue targets through consistent upselling and cross-selling strategies.
  • Acted as the single point of contact (SPOC) for high-priority international clients, ensuring timely delivery and escalations management.
  • Drove client satisfaction score (CSAT) improvement from 78% to 92% over two years.

Education

Bachelor of Business Administration (BBA)
Christ University, Bengaluru
Graduated: 2014
Specialisation: Marketing
GPA: 7.8/10


Certifications

  • Salesforce Sales Cloud Consultant – 2023
  • HubSpot Account Management Certification – 2022
  • Digital Marketing Fundamentals – Google India, 2021

Technical Skills

  • CRM: Salesforce, Zoho CRM, HubSpot
  • Project Tools: JIRA, Asana, MS Project
  • Analytics: Power BI, Google Analytics, Excel (Advanced)
  • Communication: Slack, MS Teams, Zoom

Achievements

  • “Best Account Manager – South Region” at TechNova (2022)
  • Generated ₹15 Cr in additional revenue through strategic account expansion (2021–2023)
  • 130% sales target achievement for 6 consecutive quarters
  • 95%+ client satisfaction rate consistently for past 3 years

Languages

  • English – Fluent
  • Hindi – Native
  • Kannada – Conversational

 

Position Overview

Experienced and results-oriented Senior Account Manager with over 8 years of expertise in managing high-value client relationships and driving revenue growth within IT services, SaaS, and digital transformation sectors. Proven track record in handling key accounts across international markets (US, UK, APAC), achieving over 130% of sales targets, and generating ₹15+ Cr in upsell revenue. Adept in CRM systems like Salesforce and Zoho, strategic planning, and cross-functional collaboration. Recognized for exceptional client retention, team leadership, and consistently maintaining a 95%+ client satisfaction rate.

Company Overview

TechNova Digital Pvt. Ltd. is a growth-focused IT and digital solutions provider specializing in enterprise account management, SaaS implementation, and digital transformation services. With a strong footprint across global markets including the US, UK, and APAC, TechNova delivers customized technology solutions that drive business performance and client success. Managing over ₹90 Cr in annual client revenue, the company is recognized for its client-centric approach, strategic upselling, and seamless cross-functional collaboration. TechNova leverages advanced CRM tools and agile methodologies to ensure high client retention and consistent satisfaction rates.

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